Question 1

Can agencies manage multiple client brands in BrandMem?

Accepted Answer

Yes, BrandMem is designed for agencies managing multiple clients. Each client gets their own workspace with separate brand assets, guidelines, and team permissions. Switch between clients instantly from your agency dashboard while maintaining complete separation between client data.

Question 2

How do I switch between client accounts?

Accepted Answer

BrandMem's agency dashboard shows all your client workspaces in one view. Click any client to switch to their workspace instantly. Use keyboard shortcuts for faster navigation between frequent clients. Your personal settings and preferences persist across all workspaces.

Question 3

Is there a limit to how many clients I can manage?

Accepted Answer

BrandMem's agency plans support unlimited client workspaces. Add as many clients as you need without per-client fees during our beta period. Each workspace includes full access to all BrandMem features regardless of the number of clients you manage.

Question 4

Can I duplicate workflows between clients?

Accepted Answer

Yes, save your approval workflows, folder structures, and guideline templates as agency templates. Apply these templates to new clients for consistent setup across your portfolio. Customize each client's workspace after applying the template to match their specific needs.

Question 5

How do I onboard a new client to BrandMem?

Accepted Answer

Create a new client workspace with one click, apply your agency template if desired, and invite the client team. BrandMem provides onboarding checklists to guide asset uploads and guideline setup. Most agencies complete client onboarding within a day.

Question 6

How does client access work in BrandMem?

Accepted Answer

Invite clients to their dedicated workspace with customizable permissions. Control what they can view, download, upload, or edit. Clients see only their brand assets and have no visibility into your other clients or agency-internal content.

Question 7

Can clients approve assets directly in BrandMem?

Accepted Answer

Yes, clients can participate in Review Flow approval workflows. Submit designs for client approval, and they receive email notifications to review and approve directly in BrandMem. Clients can comment, request changes, or approve with clear audit trails.

Question 8

Can I control what clients can see and edit?

Accepted Answer

Yes, BrandMem offers granular permission controls. Set client users as viewers (read-only), contributors (can upload), editors (can modify), or approvers (can approve in workflows). Control access at the workspace, folder, or individual asset level.

Question 9

How do clients submit feedback?

Accepted Answer

Clients can comment directly on assets using BrandMem's annotation tools. Pin comments on specific areas of images or videos, mention team members, and attach reference files. All feedback is centralized and visible to both agency and client teams.

Question 10

Can clients download approved assets?

Accepted Answer

Yes, configure which assets clients can download. Set up a client-facing asset library with approved, final assets for their use. Clients can download in multiple formats and sizes you specify, ensuring they always use correct versions.

Question 11

Does BrandMem offer white-label support for agencies?

Accepted Answer

Yes, agency plans include white-label options. Remove BrandMem branding from client-facing pages, use your agency logo, and customize colors to match your brand. Clients experience a seamless, branded portal without knowing the underlying platform.

Question 12

Can I add my agency logo to client workspaces?

Accepted Answer

Yes, customize each client workspace with your agency logo alongside the client's brand. This reinforces your agency relationship while maintaining the client's brand identity. Toggle visibility based on whether content is agency-internal or client-facing.

Question 13

Can I customize the client portal?

Accepted Answer

Yes, customize client portals with client-specific branding, custom welcome messages, and curated content sections. Show only relevant features and hide advanced agency tools. Create a focused, intuitive experience for client users.

Question 14

Can I create branded asset delivery pages?

Accepted Answer

Yes, create custom delivery pages for final asset handoffs. Brand the page with your agency and client logos, add context and usage notes, and provide organized downloads. Share a single link instead of emailing large files.

Question 15

How do agencies collaborate with clients in BrandMem?

Accepted Answer

BrandMem streamlines agency-client collaboration through shared workspaces, real-time comments, approval workflows, and activity feeds. Both teams work in the same system, eliminating email chains and version confusion. Set up regular sync points with automated reports.

Question 16

Can I create reusable templates for clients?

Accepted Answer

Yes, build template libraries for common deliverables like social media posts, presentations, and marketing collateral. Lock brand elements while leaving customizable areas for client-specific content. Share templates with client teams for self-service creation.

Question 17

How do I streamline client approvals?

Accepted Answer

Configure approval workflows tailored to each client's process. Set up automatic routing, deadline reminders, and escalation rules. Batch submit multiple assets for approval and track status across all pending reviews from your agency dashboard.

Question 18

Can multiple team members work on the same client?

Accepted Answer

Yes, assign multiple agency team members to each client workspace. Set individual roles and permissions per client. Team members can collaborate in real-time with live editing indicators and conflict prevention for simultaneous work.

Question 19

How do I hand off brand assets to clients?

Accepted Answer

Create organized handoff packages with BrandMem's export tools. Include all brand assets, guidelines documentation, and usage notes in a downloadable package. Alternatively, give clients ongoing access to their workspace for continuous asset availability.

Question 20

How does agency pricing work?

Accepted Answer

BrandMem offers agency-specific pricing based on your team size, not the number of clients. During beta, agencies get unlimited client workspaces at $7/month per agency team member. Contact us for custom enterprise pricing with additional features.

Question 21

Is there volume pricing for agencies?

Accepted Answer

Yes, agencies with larger teams or many active clients qualify for volume discounts. Contact our sales team to discuss your specific needs and get a custom quote. Beta pricing offers significant savings compared to our planned post-launch rates.

Question 22

Can I bill clients for BrandMem usage?

Accepted Answer

Yes, many agencies include BrandMem access as part of their service packages or bill it as a line item. BrandMem provides usage reports per client that you can use for billing purposes. We do not bill clients directly — you maintain the relationship.

Question 23

Do clients need their own BrandMem subscription?

Accepted Answer

No, client access is included in your agency subscription. Clients access their workspaces as invited users without needing separate subscriptions. This simplifies billing and ensures you control the client relationship and data.

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